Welcome to VikashMart!
Here are answers to some of the most common questions about ordering, payment, shipping, delivery, returns, exchanges, and refunds.
- What is VikashMart?
VikashMart is an online shopping store offering a range of products such as clothing, mugs & cups, bottles, and other products. We aim to provide quality products at reasonable prices with a simple and convenient shopping experience.
- How can I place an order?
To place an order:
- Browse the products on VikashMart.
- Select the product you want to purchase.
- Choose the required quantity or available options.
- Click “Add to Cart”.
- Go to the Cart and proceed to Checkout.
- Enter your billing and shipping details.
- Select your available payment method.
- Review your order and place the order.
- Do I need an account to place an order?
No. If guest checkout is enabled, you can place an order without creating an account.
However, creating an account can make it easier to view your orders and manage your information.
- What payment methods are available?
VikashMart may offer payment methods displayed on the checkout page, including Cash on Delivery (COD) and online payment options where available.
The payment methods available to you will be shown during checkout.
- Is Cash on Delivery (COD) available?
COD may be available for eligible products and delivery locations.
If COD is available for your order, you will see the option during checkout.
For some COD orders, VikashMart may contact you to confirm the order before dispatch.
- How can I know whether my order has been placed successfully?
After successfully placing an order, you should see an order confirmation on the website.
Depending on the available communication methods, you may also receive an order confirmation by email.
If you are unsure whether your order was placed, please contact us at:
Please include your name and order details if available.
- How can I check my order status?
You can use the Track Order option on VikashMart if tracking information is available for your order.
Once your order has been dispatched, tracking information may become available depending on the courier service.
- How long does delivery take?
Delivery time depends on your location, product availability, courier service, and other factors.
The estimated delivery time, where available, will be shown during checkout or communicated with your order.
Delivery may take longer because of weather, holidays, courier delays, remote locations, or circumstances beyond our control.
- Can I change my shipping address after placing an order?
Please contact us as soon as possible if you need to change your shipping address.
We will try to update the address if the order has not yet been processed or shipped.
Once an order has been dispatched, changing the delivery address may not be possible.
- Can I cancel my order?
You may request cancellation by contacting us as soon as possible.
Cancellation may not be possible once the order has been processed, dispatched, or shipped.
For cancellation requests, contact:
- Can I return a product?
Returns may be available for eligible products.
Generally, you may request a return if you receive:
- A damaged product.
- A defective product.
- The wrong product.
- A product significantly different from its description.
Return requests should generally be made within 7 days of receiving the order.
Please refer to our Refund & Exchange Policy for complete details.
- Can I exchange a product?
Exchanges may be available for eligible products.
If an exchange is approved, the replacement will depend on product availability.
Please contact us with your order number and details of the issue.
- What should I do if I receive a damaged product?
If you receive a damaged product:
- Do not use the product.
- Take clear photographs of the product.
- Take photographs of the packaging if possible.
- Contact us as soon as possible.
- Provide your order number and details of the damage.
Email us at:
We will review the issue and guide you through the next steps.
- What should I do if I receive the wrong product?
Please contact us as soon as possible if you receive a product different from the one you ordered.
Send us:
- Your order number.
- Details of the product you ordered.
- Details of the product received.
- Clear photographs of the product and packaging where applicable.
We will review the issue and provide the appropriate solution.
- How do I request a refund?
To request a refund, contact us at:
Please include:
- Order number.
- Product name.
- Reason for the refund request.
- Photographs or other supporting information where applicable.
Your request will be reviewed according to our Refund & Exchange Policy.
- How will I receive my refund?
Approved refunds will generally be processed through the original payment method, where possible.
For Cash on Delivery orders, VikashMart may request appropriate bank or payment details to process an approved refund.
The time taken for the refund to appear in your account may depend on your bank or payment provider.
- What if my refund has not arrived?
If an approved refund has not appeared in your account, first check your bank or payment account.
If you still cannot locate the refund after the applicable processing period, contact us at:
- What happens if a product is out of stock?
If a product becomes unavailable, we may be unable to fulfil the order.
In such cases, we may contact you regarding the order and, where applicable, offer an alternative product or refund.
- Are product colours and images exactly the same as shown on the website?
We try to display product images and information as accurately as possible.
However, colours and appearance may vary slightly depending on your device, screen settings, lighting, photography, or other factors.
- Are there products that cannot be returned?
Yes. Certain products may be marked as non-returnable or may have specific return conditions.
Please check the individual product page and our Refund & Exchange Policy before placing an order.
- What happens if I am unavailable when the courier attempts delivery?
The courier may make another delivery attempt depending on its policies.
Please ensure that the shipping address and contact information provided during checkout are correct and that someone is available to receive the order where possible.
- What happens if my order is delayed?
Delivery can sometimes be delayed because of courier issues, weather, holidays, high order volumes, incorrect address information, or other circumstances beyond our control.
If tracking information is available, please check the latest status using the tracking details provided.
If you need assistance, contact us at:
- Is my personal information safe?
VikashMart takes reasonable steps to protect customer information.
We use customer information to process orders, provide services, communicate about orders, and operate our website.
For more information, please read our Privacy Policy.
- How can I contact VikashMart?
For questions about orders, products, returns, exchanges, refunds, or other issues, contact us at:
VikashMart
Email: vkunited008@gmail.com
We will review your query and respond as soon as reasonably possible.
- Where can I read the Refund & Exchange Policy?
You can find the Refund & Exchange Policy through the relevant link in the VikashMart website footer.
The policy explains the conditions and process for returns, exchanges, refunds, cancellations, and related requests.
- Where can I read the Terms & Conditions?
The VikashMart Terms & Conditions are available through the Terms & Conditions link in the website footer.
These terms explain the rules and conditions that apply when using the VikashMart website and purchasing products.
- Where can I find the Privacy Policy?
You can access the Privacy Policy through the Privacy Policy link in the VikashMart website footer.
- Can I contact VikashMart before placing an order?
Yes. If you have a question about a product, order, delivery, or any other matter, you can contact us at:
Please provide as much relevant information as possible so that we can assist you efficiently.
Thank you for shopping with VikashMart!
VikashMart
Shop Smart. Live Better.
Email: vkunited008@gmail.com