{"id":191,"date":"2026-08-25T14:13:17","date_gmt":"2026-08-25T14:13:17","guid":{"rendered":"https:\/\/shop.vikashdigital.com\/?page_id=191"},"modified":"2026-08-26T05:20:36","modified_gmt":"2026-08-26T05:20:36","slug":"faqs","status":"publish","type":"page","link":"https:\/\/shop.vikashdigital.com\/index.php\/faqs\/","title":{"rendered":"FAQ&#8217;S"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\" style=\"font-style:normal;font-weight:500\">Welcome to VikashMart!<\/p>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"font-style:normal;font-weight:500\">Here are answers to some of the most common questions about ordering, payment, shipping, delivery, returns, exchanges, and refunds.<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li class=\"has-x-large-font-size\" style=\"font-style:normal;font-weight:700\">What is VikashMart?<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">VikashMart is an online shopping store offering a range of products such as clothing, mugs &amp; cups, bottles, and other products. We aim to provide quality products at reasonable prices with a simple and convenient shopping experience.<\/p>\n\n\n\n<ol start=\"2\" class=\"wp-block-list\">\n<li class=\"has-x-large-font-size\" style=\"font-style:normal;font-weight:700\">How can I place an order?<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">To place an order:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Browse the products on VikashMart.<\/li>\n\n\n\n<li>Select the product you want to purchase.<\/li>\n\n\n\n<li>Choose the required quantity or available options.<\/li>\n\n\n\n<li>Click &#8220;Add to Cart&#8221;.<\/li>\n\n\n\n<li>Go to the Cart and proceed to Checkout.<\/li>\n\n\n\n<li>Enter your billing and shipping details.<\/li>\n\n\n\n<li>Select your available payment method.<\/li>\n\n\n\n<li>Review your order and place the order.<\/li>\n<\/ul>\n\n\n\n<ol start=\"3\" class=\"wp-block-list\">\n<li class=\"has-x-large-font-size\" style=\"font-style:normal;font-weight:700\">Do I need an account to place an order?<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">No. If guest checkout is enabled, you can place an order without creating an account.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">However, creating an account can make it easier to view your orders and manage your information.<\/p>\n\n\n\n<ol start=\"4\" class=\"wp-block-list\">\n<li class=\"has-x-large-font-size\" style=\"font-style:normal;font-weight:700\">What payment methods are available?<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">VikashMart may offer payment methods displayed on the checkout page, including Cash on Delivery (COD) and online payment options where available.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The payment methods available to you will be shown during checkout.<\/p>\n\n\n\n<ol start=\"5\" class=\"wp-block-list\">\n<li class=\"has-x-large-font-size\" style=\"font-style:normal;font-weight:700\">Is Cash on Delivery (COD) available?<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">COD may be available for eligible products and delivery locations.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If COD is available for your order, you will see the option during checkout.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For some COD orders, VikashMart may contact you to confirm the order before dispatch.<\/p>\n\n\n\n<ol start=\"6\" class=\"wp-block-list\">\n<li class=\"has-x-large-font-size\" style=\"font-style:normal;font-weight:700\">How can I know whether my order has been placed successfully?<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">After successfully placing an order, you should see an order confirmation on the website.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Depending on the available communication methods, you may also receive an order confirmation by email.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you are unsure whether your order was placed, please contact us at:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"mailto:vkunited008@gmail.com\">vkunited008@gmail.com<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Please include your name and order details if available.<\/p>\n\n\n\n<ol start=\"7\" class=\"wp-block-list\">\n<li class=\"has-x-large-font-size\" style=\"font-style:normal;font-weight:700\">How can I check my order status?<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">You can use the Track Order option on VikashMart if tracking information is available for your order.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Once your order has been dispatched, tracking information may become available depending on the courier service.<\/p>\n\n\n\n<ol start=\"8\" class=\"wp-block-list\">\n<li class=\"has-x-large-font-size\" style=\"font-style:normal;font-weight:700\">How long does delivery take?<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">Delivery time depends on your location, product availability, courier service, and other factors.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The estimated delivery time, where available, will be shown during checkout or communicated with your order.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Delivery may take longer because of weather, holidays, courier delays, remote locations, or circumstances beyond our control.<\/p>\n\n\n\n<ol start=\"9\" class=\"wp-block-list\">\n<li class=\"has-x-large-font-size\" style=\"font-style:normal;font-weight:700\">Can I change my shipping address after placing an order?<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">Please contact us as soon as possible if you need to change your shipping address.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We will try to update the address if the order has not yet been processed or shipped.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Once an order has been dispatched, changing the delivery address may not be possible.<\/p>\n\n\n\n<ol start=\"10\" class=\"wp-block-list\">\n<li class=\"has-x-large-font-size\" style=\"font-style:normal;font-weight:700\">Can I cancel my order?<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">You may request cancellation by contacting us as soon as possible.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Cancellation may not be possible once the order has been processed, dispatched, or shipped.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For cancellation requests, contact:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"mailto:vkunited008@gmail.com\">vkunited008@gmail.com<\/a><\/p>\n\n\n\n<ol start=\"11\" class=\"wp-block-list\">\n<li class=\"has-x-large-font-size\" style=\"font-style:normal;font-weight:700\">Can I return a product?<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">Returns may be available for eligible products.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Generally, you may request a return if you receive:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>A damaged product.<\/li>\n\n\n\n<li>A defective product.<\/li>\n\n\n\n<li>The wrong product.<\/li>\n\n\n\n<li>A product significantly different from its description.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Return requests should generally be made within 7 days of receiving the order.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Please refer to our Refund &amp; Exchange Policy for complete details.<\/p>\n\n\n\n<ol start=\"12\" class=\"wp-block-list\">\n<li class=\"has-x-large-font-size\" style=\"font-style:normal;font-weight:700\">Can I exchange a product?<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">Exchanges may be available for eligible products.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If an exchange is approved, the replacement will depend on product availability.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Please contact us with your order number and details of the issue.<\/p>\n\n\n\n<ol start=\"13\" class=\"wp-block-list\">\n<li class=\"has-x-large-font-size\" style=\"font-style:normal;font-weight:700\">What should I do if I receive a damaged product?<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">If you receive a damaged product:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Do not use the product.<\/li>\n\n\n\n<li>Take clear photographs of the product.<\/li>\n\n\n\n<li>Take photographs of the packaging if possible.<\/li>\n\n\n\n<li>Contact us as soon as possible.<\/li>\n\n\n\n<li>Provide your order number and details of the damage.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Email us at:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"mailto:vkunited008@gmail.com\">vkunited008@gmail.com<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We will review the issue and guide you through the next steps.<\/p>\n\n\n\n<ol start=\"14\" class=\"wp-block-list\">\n<li class=\"has-x-large-font-size\" style=\"font-style:normal;font-weight:700\">What should I do if I receive the wrong product?<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">Please contact us as soon as possible if you receive a product different from the one you ordered.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Send us:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Your order number.<\/li>\n\n\n\n<li>Details of the product you ordered.<\/li>\n\n\n\n<li>Details of the product received.<\/li>\n\n\n\n<li>Clear photographs of the product and packaging where applicable.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">We will review the issue and provide the appropriate solution.<\/p>\n\n\n\n<ol start=\"15\" class=\"wp-block-list\">\n<li class=\"has-x-large-font-size\" style=\"font-style:normal;font-weight:700\">How do I request a refund?<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">To request a refund, contact us at:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"mailto:vkunited008@gmail.com\">vkunited008@gmail.com<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Please include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Order number.<\/li>\n\n\n\n<li>Product name.<\/li>\n\n\n\n<li>Reason for the refund request.<\/li>\n\n\n\n<li>Photographs or other supporting information where applicable.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Your request will be reviewed according to our Refund &amp; Exchange Policy.<\/p>\n\n\n\n<ol start=\"16\" class=\"wp-block-list\">\n<li class=\"has-x-large-font-size\" style=\"font-style:normal;font-weight:700\">How will I receive my refund?<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">Approved refunds will generally be processed through the original payment method, where possible.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For Cash on Delivery orders, VikashMart may request appropriate bank or payment details to process an approved refund.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The time taken for the refund to appear in your account may depend on your bank or payment provider.<\/p>\n\n\n\n<ol start=\"17\" class=\"wp-block-list\">\n<li class=\"has-x-large-font-size\" style=\"font-style:normal;font-weight:700\">What if my refund has not arrived?<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">If an approved refund has not appeared in your account, first check your bank or payment account.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you still cannot locate the refund after the applicable processing period, contact us at:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"mailto:vkunited008@gmail.com\">vkunited008@gmail.com<\/a><\/p>\n\n\n\n<ol start=\"18\" class=\"wp-block-list\">\n<li class=\"has-x-large-font-size\" style=\"font-style:normal;font-weight:700\">What happens if a product is out of stock?<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">If a product becomes unavailable, we may be unable to fulfil the order.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In such cases, we may contact you regarding the order and, where applicable, offer an alternative product or refund.<\/p>\n\n\n\n<ol start=\"19\" class=\"wp-block-list\">\n<li class=\"has-x-large-font-size\" style=\"font-style:normal;font-weight:700\">Are product colours and images exactly the same as shown on the website?<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">We try to display product images and information as accurately as possible.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">However, colours and appearance may vary slightly depending on your device, screen settings, lighting, photography, or other factors.<\/p>\n\n\n\n<ol start=\"20\" class=\"wp-block-list\">\n<li class=\"has-x-large-font-size\" style=\"font-style:normal;font-weight:700\">Are there products that cannot be returned?<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">Yes. Certain products may be marked as non-returnable or may have specific return conditions.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Please check the individual product page and our Refund &amp; Exchange Policy before placing an order.<\/p>\n\n\n\n<ol start=\"21\" class=\"wp-block-list\">\n<li class=\"has-x-large-font-size\" style=\"font-style:normal;font-weight:700\">What happens if I am unavailable when the courier attempts delivery?<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">The courier may make another delivery attempt depending on its policies.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Please ensure that the shipping address and contact information provided during checkout are correct and that someone is available to receive the order where possible.<\/p>\n\n\n\n<ol start=\"22\" class=\"wp-block-list\">\n<li class=\"has-x-large-font-size\" style=\"font-style:normal;font-weight:700\">What happens if my order is delayed?<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">Delivery can sometimes be delayed because of courier issues, weather, holidays, high order volumes, incorrect address information, or other circumstances beyond our control.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If tracking information is available, please check the latest status using the tracking details provided.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you need assistance, contact us at:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"mailto:vkunited008@gmail.com\">vkunited008@gmail.com<\/a><\/p>\n\n\n\n<ol start=\"23\" class=\"wp-block-list\">\n<li class=\"has-x-large-font-size\" style=\"font-style:normal;font-weight:700\">Is my personal information safe?<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">VikashMart takes reasonable steps to protect customer information.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We use customer information to process orders, provide services, communicate about orders, and operate our website.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For more information, please read our Privacy Policy.<\/p>\n\n\n\n<ol start=\"24\" class=\"wp-block-list\">\n<li class=\"has-x-large-font-size\" style=\"font-style:normal;font-weight:700\">How can I contact VikashMart?<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">For questions about orders, products, returns, exchanges, refunds, or other issues, contact us at:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">VikashMart<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Email: <a href=\"mailto:vkunited008@gmail.com\">vkunited008@gmail.com<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We will review your query and respond as soon as reasonably possible.<\/p>\n\n\n\n<ol start=\"25\" class=\"wp-block-list\">\n<li class=\"has-x-large-font-size\" style=\"font-style:normal;font-weight:700\">Where can I read the Refund &amp; Exchange Policy?<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">You can find the Refund &amp; Exchange Policy through the relevant link in the VikashMart website footer.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The policy explains the conditions and process for returns, exchanges, refunds, cancellations, and related requests.<\/p>\n\n\n\n<ol start=\"26\" class=\"wp-block-list\">\n<li class=\"has-x-large-font-size\" style=\"font-style:normal;font-weight:700\">Where can I read the Terms &amp; Conditions?<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">The VikashMart Terms &amp; Conditions are available through the Terms &amp; Conditions link in the website footer.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">These terms explain the rules and conditions that apply when using the VikashMart website and purchasing products.<\/p>\n\n\n\n<ol start=\"27\" class=\"wp-block-list\">\n<li class=\"has-x-large-font-size\" style=\"font-style:normal;font-weight:700\">Where can I find the Privacy Policy?<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">You can access the Privacy Policy through the Privacy Policy link in the VikashMart website footer.<\/p>\n\n\n\n<ol start=\"28\" class=\"wp-block-list\">\n<li class=\"has-x-large-font-size\" style=\"font-style:normal;font-weight:700\">Can I contact VikashMart before placing an order?<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">Yes. If you have a question about a product, order, delivery, or any other matter, you can contact us at:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"mailto:vkunited008@gmail.com\">vkunited008@gmail.com<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Please provide as much relevant information as possible so that we can assist you efficiently.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"font-style:normal;font-weight:600\">Thank you for shopping with VikashMart!<\/p>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"font-style:normal;font-weight:600\">VikashMart<br>Shop Smart. Live Better.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"font-style:normal;font-weight:600\">Email: <a href=\"mailto:vkunited008@gmail.com\">vkunited008@gmail.com<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Welcome to VikashMart! Here are answers to some of the most common questions about ordering, payment, shipping, delivery, returns, exchanges, and refunds. VikashMart is an online shopping store offering a range of products such as clothing, mugs &amp; cups, bottles, and other products. We aim to provide quality products at reasonable prices with a simple [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-191","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/shop.vikashdigital.com\/index.php\/wp-json\/wp\/v2\/pages\/191","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/shop.vikashdigital.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/shop.vikashdigital.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/shop.vikashdigital.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/shop.vikashdigital.com\/index.php\/wp-json\/wp\/v2\/comments?post=191"}],"version-history":[{"count":2,"href":"https:\/\/shop.vikashdigital.com\/index.php\/wp-json\/wp\/v2\/pages\/191\/revisions"}],"predecessor-version":[{"id":202,"href":"https:\/\/shop.vikashdigital.com\/index.php\/wp-json\/wp\/v2\/pages\/191\/revisions\/202"}],"wp:attachment":[{"href":"https:\/\/shop.vikashdigital.com\/index.php\/wp-json\/wp\/v2\/media?parent=191"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}